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Information Technology Support

CISCO Networking

Do you like to solve problems? Fix things that aren’t working? Save the day for grateful co-workers?

IT “help desk” professionals do this and more, nearly every day.

And SMCC’s Information Technology Support certificate will give you the tools you need to become a valuable contributor in the business world.

You’ll learn about common business software and applications, as well as fundamentals of programming, networking, cabling and even IT marketing functions.

Check out the adjacent “Certificate” tab to see what’s required.

Major Code: 5163
Award: CCL
CIPS Code: 11.0103
Total Credits: 21-22

Description: The Certificate of Completion (CCL) in Information Technology Support program is designed to provide training in the fundamental competencies of information technology in business or industry and prepares the student for employment in entry-level information technology support positions.

Program Notes

Students must earn a grade of "C" or better for all courses required within the program. ++ indicates any suffixed courses.

Program Prerequisites


Required Courses

Credits: 9-20
CIS105Survey of Computer Information Systems 3
CIS190Introduction to Local Area Networks (3) OR
CNT140AAIntroduction to Networks (4) OR
MST150++Microsoft Windows (Any MST 150-level suffixed course) (3) 3-4
GBS151Introduction to Business 3

Restricted Electives

Credits: 11-12
CIS114D+Spreadsheet (Any CIS 114D suffixed course) 3
CIS117D+Database Management (Any CIS 117D suffixed course) 3
CIS120D+Computer Graphics (Any CIS 120D suffixed course) 3
CIS121ABMicrosoft Command Line Operations 1
CIS121AEWindows Operating System: Level I 1
BPC170A+ Exam Prep: Computer Hardware Configuration and Support 3
CIS126ALLinux Operating System I (1) OR
CIS126DLLinux Operating System (3) 1-3
CIS133DAInternet/Web Development Level I 3
CIS15+ Programming (Any CIS 150-level course) (3) OR
CIS15+++ Programming (Any CIS 150-level suffixed course) (3) OR
CIS16+ Programming (Any CIS 160-level course) (3) OR
CIS16+++ Programming (any CIS 160-level suffixed course) (3)
CNT150AACisco - Routing and Switching Essentials 4
ITS110Information Security Fundamentals 3
MST157DAActive Directory Windows Server Configuration 4

Program Competencies

  • 1. Describe common uses of computer information systems and fundamental computer concepts; use common microcomputer business software applications and perform basic programming techniques. (CIS105)

  • 2. Describe the benefits, uses, and problems associated with networks; identify the components of a network; and describe the protocols, hardware, and cabling types related to networks; install/configure Windows and implement/configure administrative tools. (CIS190, CNT140AA, MST150++)

  • 3. Describe in writing the marketing functions of promotion, selling, merchandising, distribution, producing goods, and producing services. (GBS151)

Offered through the Information Technology Support program

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change.

Complete information for CCL - Information Technology Support can be found HERE

Please refer to the MCCCD CCTA website for official information on all programs.