The Certificate of Completion (CCL) in Pharmacy: Customer Service program is designed to provide students with the knowledge and skills needed to meet the challenges of working in the retail pharmacy environment. The courses will cover federal and state pharmacy regulations and pharmacy services including prescription dispensing and drug distribution and control. Emphasis will be on providing quality customer service and using effective communications and interpersonal skills when dealing with pharmacy customers and personnel.
Details
Students must earn a grade of "C" or better for all courses within the program.
A high school diploma or GED.
Submit current CPR card for Health Care Provider and maintain current status throughout the program.
Proof of current immunization: Tuberculosis skin test (TB).
| Course # | Course Title | Credits |
|---|---|---|
| Credits: | 17 | |
| CSR139 | Introduction to Retail Pharmacy Customer Care | 3 |
| CSR156 | Retail Pharmacy Procedures | 2 |
| CSR160 | Pharmacy Practice for the Customer Service Representative | 1 |
| CSR162 | Pharmacy Operations for the Customer Service Representative | 3 |
| CSR280AB | Customer Service Internship | 2 |
| GBS120 | Workplace Communication Skills | 3 |
| PHT120 | Pharmacy Technician Responsibilities | 3 |
- Describe the basic functions of a pharmacy organization. (CSR139, CSR160, CSR162)
- Describe the services provided by pharmacy customer service representative. (CSR139, CSR160, CSR162)
- Differentiate between the roles of the computer, the pharmacist and the technician in the drug control and distribution process. (CSR139, CSR162, CSR280AB)
- Apply ethical and legal standards of pharmacy practice. (CSR160, CSR280AB, PHT120)
- Maintain patient medication profiles. (CSR162, CSR280AB, PHT120)
- Utilize mechanical drug delivery systems. (CSR280AB, PHT120)
- Demonstrate effective communication and interpersonal skills with pharmacy personnel and other health care workers. (CSR156, CSR280AB, GBS120)
- Demonstrate record keeping skills associated with dispensing of medications. (CSR280AB, PHT120, GBS120)
- List the federal requirements for prescription labels. (CSR162, PHT120)
- Describe duties of the pharmacy technician regarding non-prescription drug products. (CSR280AB, PHT120)
- Describe and use HIPAA related documents. (CSR156)
- Use and access customer service and customer account skills. (CSR156)
At Maricopa, we strive to provide you with accurate information about this degree or certificate. However, the information above represents current requirements for the academic year and may change as the result of the curricular process. This course list does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.